Postal return procedure
- Contact us
To make a return by mail, simply contact Chasse et Pêche Chicoutimi by phone at: (418) 690-3006 to obtain a Return Authorization Number. You will need to provide us with your order number, the reason for the return, the items to be returned and the reason for returning the merchandise.
Order error or defect
Your merchandise has been carefully checked and packed before leaving our warehouse. However, if you received your order in poor condition or if we made a mistake in preparing it, contact us by phone and a Customer Service clerk will take care of your situation.
If you are not satisfied with the color, size, or if the product simply does not suit you, please note that the return shipping costs are entirely your responsibility.
- Repackage the products
You just need to use the packaging in which you received your order. Make sure you seal everything well before you drop it off in the mail.
- Go to a Canada Post counter to pay the shipping costs and drop off your package
Drop off your package at a Canada Post branch. Affix the delivery label duly on the box. Note that the Return Authorization Number must be written legibly on the box.
To find the post office closest to your home, you can use the following link on the Canada Post site: https://www.canadapost.ca/cpotools/apps/fpo/personal/findPostOffice.
Procedure for free return in store
You can make a return directly to our store. All you have to do is go to customer service (at the cash desks) with your products to be returned and your order number. This can be found in your confirmation email.
For an error on our part during the processing of your order or an item damaged during transport, you have 7 days from receipt of the package to contact us and obtain your return number.
For a simple refund, you have 15 days from receipt of the package to ship the item (s) to us.
The item must be in new condition, i.e. undamaged, clean, odorless, animal hair free, as well as with the original tags and packaging.
Additional return charges may apply if the returned item is no longer in new condition. If an item is non-refundable or unfit for resale, especially when used or washed, we reserve the right to refuse your return. The item will then be shipped back to you and we will charge you a $ 25 shipping charge.
Returns, no exchanges
In order to facilitate the management of merchandise returns, we do not carry out exchanges, only returns. If you want to exchange the items received, you just need to make a return and then place a new order afterwards. You will be refunded for your return after receipt of your items in store.
Normally, the refund is processed within 72 working hours of receipt of the package in our warehouses, and then appears in your account within 7 working days. Please note that due to the pandemic situation, a longer delay may be expected between receipt of your return at the branch and your refund, because packages are quarantined upon arrival.
It is the customer's responsibility to be aware of the Return Policy, as well as the deadlines prescribed above. The correct and secure packaging of the item upon return is also the responsibility of the customer.
- Final sales: All products at 30% and more off.
- Software on DVD, SD or micro SD card (including road, sea, trail and topographic maps, among others).
- Underwear and swimwear.
- Hunting cameras.